AI CUSTOMER OPERATIONS
Answer every customer.
Complete every next step.
Frontdesk handles calls and messages, qualifies intent, books appointments, updates business systems and follows up—while your team stays in control.
01Inbound + outbound02India + global routing03Human handoff
LIVE OPERATIONNew property enquiry
AI FRONT DESKAsha is speaking
ListeningCustomerI need to schedule a property visit this week.
AshaThursday at 4:30 PM is available. Shall I reserve it?
Built for customer operations where every conversation matters.
REAL ESTATEHEALTHCARELEGALHOSPITALITYAUTOMOTIVEAGENCIES
FROM HELLO TO DONE
Not another bot.
A complete operating layer.
Most tools stop when the conversation ends. Frontdesk carries the work through to a verified, visible outcome.
- 01
Understand
Recognise the customer, their intent and the context already held by your business.
- 02
Verify
Collect the right information and apply your policies before taking action.
- 03
Act
Book, route, update, notify or escalate in the systems your team already trusts.
- 04
Prove
Keep the transcript, action and outcome together for review and improvement.
ONE CUSTOMER. EVERY CHANNEL.
Continue the conversation without losing context.
A call can become a text, a booking or a human handoff. Frontdesk keeps the customer journey connected from one moment to the next.
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CALL RESOLVED · 03:12
AI VOICE
Calls that move work forward.
Answer inbound demand, run governed outbound journeys and bring in a person when judgement matters.
02↗
MESSAGING
Follow-up that remembers.
Continue on SMS or web chat with the same customer context and a clear next action.
03↗
CallVerifyBook
WORKFLOWS
Operations, orchestrated.
Connect triggers, decisions, channels and business systems in one auditable workflow.
THE FRONTDESK WORKSPACE
Every conversation becomes operating intelligence.
Review live work, measure outcomes and improve agents from one calm, purpose-built workspace.
TUESDAY, 15 SEPTEMBER
Customer operations
Conversation outcomesCompleted actions over time
+18.4%NK
Nisha KapoorNew enquiry · Hindi
PURPOSE-BUILT JOURNEYS
Start with the operation you already know.
Industry templates combine the right conversation, workflow and safety boundaries—then adapt to how your organisation works.
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Explore every industry template ↗
REAL ESTATE
Qualify. Schedule. Follow up.
Turn every property enquiry into a structured lead and the next booked action.
HEALTHCARE
Administrative access, always on.
Handle approved enquiries, appointment requests and follow-ups with clear escalation.
LEGAL
Better intake from the first call.
Capture case context, route the right enquiry and preserve a complete interaction record.
HOME SERVICES
Urgent calls become scheduled work.
Collect the details, confirm availability and keep dispatch context ready for your team.
FOR AGENCIES
Your clients.
Your brand.
Your operating system.
Launch and manage isolated customer workspaces without rebuilding the technology for every account.
- Custom domain and brand controls
- Separate client data and permissions
- Reusable industry templates
- Usage, quality and outcome visibility
ACTIVE CLIENTS24
CONVERSATIONS38.2k
RESOLUTION74.8%
Arclight Realty3 agents · 6 workflows
HealthyNova Clinics5 agents · 9 workflows
HealthyHarbour Legal2 agents · 4 workflows
ReviewCONTROL WHERE IT COUNTS
Automation with boundaries.
Give AI enough access to complete useful work—and your team enough visibility to stay confidently in control.
Human escalation
Hand over with context when policy, confidence or customer preference requires a person.
Workspace isolation
Keep each tenant, role and operating boundary clearly separated.
Auditable action
See what the AI understood, decided and changed in one interaction record.
Measured releases
Evaluate workflows before expanding traffic, channels or automation scope.
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Need enterprise architecture and deployment details?Review access controls, operational safeguards and infrastructure options.
Open trust overview ↗CHOOSE YOUR PATH
Start where your operation is today.
Clear paths for a business deploying its own front desk, an agency serving clients, or an enterprise with complex requirements.
BUSINESS
Run your own AI front desk.
Start with one valuable customer journey and expand after it proves the outcome.
AGENCY
Build and operate for clients.
Launch reusable, isolated workspaces under your own commercial model.
Explore agenciesENTERPRISE
Design for your environment.
Scope telephony, security, integrations and rollout around the operation.
COMMON QUESTIONS
What teams ask before they build.
What does Frontdesk actually do?+
Frontdesk runs approved customer conversations across voice and messaging, then completes defined actions such as qualification, booking, CRM updates, follow-up or human escalation.
Can it handle both inbound and outbound calls?+
Yes. A workspace can answer incoming calls and run governed outbound journeys such as callbacks, reminders and lead follow-up.
Can a customer reach a human?+
Yes. Human handoff is an operating control, not an exception. Routing follows the policy and context configured for the workflow.
Is the agency platform separate for every client?+
Yes. The platform is designed around isolated tenant workspaces with separate configuration, access and operating data.
READY FOR THE NEXT CONVERSATION?
Make the next customer moment count.
Start with one journey. Prove the outcome. Build from there.